Elevated errors across all API endpoints

Incident Report for People Data Labs

Resolved

This incident has been resolved.

Posted Sep 19, 2023 - 09:18 PDT

Monitoring

Our cloud provider is continuing to work on the root cause and we are continuing to monitor the situation.

Posted Sep 18, 2023 - 14:56 PDT

Update

We are continuing to work on a fix for this issue.

Posted Sep 18, 2023 - 11:52 PDT

Identified

We are seeing a small number of 500s (< %1) against all API endpoints. This appears to be an issue with our cloud provider and we are working with them to resolve the problem.

Posted Sep 18, 2023 - 11:51 PDT

This incident affected: Person Enrichment APIs (Person Enrichment API, Person Bulk Enrichment API), Company Enrichment APIs (Company Enrichment API), and Person Search API, Person Identify API, Company Search API.